SUPORT ONSITE/OFFSITE

ON-SITE SUPPORT

On-site support identifies technological assistance that emerges in your premises. When off-site support can't be given, or an individual is a full novice, this type of support is provided. In comparison to off-site support, on-site support will take longer and it is usually more costly. Alternatively, technicians planning a trip to your site can do hardware repair or substitution.

OFF-SITE SUPPORT

Most monitored IT services providers are expert in the solutions related to off-site support. It is convenient for both customer and company, and is generally known as distant or online support. It usually comprises of live chats, training video, email or phone support. When you get off-site support, you may remotely hook up to some type of computer or network to benefit problems. Remote interconnection software such as Team Viewers is necessary and must be installed locally. A number of the benefits associated with off-site support include:

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